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Questions? Call Us: 1.866.470.6139

Returns & Refunds:

You may return most new, unopened retail fixtures within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)


Return Policy:

  1. Returns must be made within 10 days of receipt. In some cases we can extend a 20 day grace period, depending on the item and which facility it was shipped from.
  2. Returned merchandise must be unused and in the original packaging. Used merchandise returned will not be refunded.
  3. An RA NUMBER & RETURN ADDRESS IS REQUIRED FOR ALL RETURNS. DO NOT RETURN AN ITEM WITHOUT AN RA NUMBER AND RETURN ADDRESS provided by Low Price Fixtures. Returns shipped without this information can result in long delays in processing your refund.
  4. Return shipping charges are the buyer's responsibility.
  5. A restocking fee of up to 25% to cover re-packaging and re-stocking materials and labor. Additional fees may be required depending upon condition (damage) when your return is received. Please contact us to see if a restocking fee is required to return your item, and the amount
  6. Original Shipping Charges are not refundable.
  7. Items sold with Free Shipping may be subject to an additional fee of $25 per item.

If you wish to continue to return your item:

  • Contact us for an RA number and return address. DO NOT RETURN AN ITEM WITHOUT AN RA NUMBER AND RETURN ADDRESS provided by Low Price Fixtures.
  • Return the item using your shipper account number or by taking the item to a FedEx or UPS location and follow the instructions provided by the carrier. You are responsible for the charges with the shipper. Returns via USPS (Postal Service) will not be accepted.
  • Provide us with the tracking number(s) once the item ships to expedite your return and refund.
  • Once the item is delivered to our warehouse and checked in, you will be refunded the purchase price minus any restocking or other fees. Original Shipping Charges are not refundable.
  • If you are unable to bring your item(s) to a FedEx or UPS location please contact us.


Cancellations:
We will gladly honor your cancellation request, however please be aware that we try to ship as quickly as possible once your order is received and it is possible that your order may already have shipped by the time we receive any cancellation requests.

  1. If your order has not shipped when we receive your cancellation notice, we will cancel the order and issue a refund.
  2. If your order has already shipped by the time we receive your cancellation notice, we suggest that you refuse delivery of the shipment so it can be automatically returned to our warehouse facility. If you are unable to refuse delivery and the item is delivered, please contact us for further return information. Return shipping and restocking fees may be applicable if the item is delivered.

Once the item is received at our warehouse and checked in, you will be issued a refund. This may take several days.

Refunds:

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Please contact us with any other questions,
comments or concerns you may have about
our Returns and Cancellations.

Thank you,
Low Price Fixtures