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Questions? Call Us: 1.866.470.6139

frequently asked questions:

 
Can I get a catalog mailed to me?

Unfortunately we do not provide printed catalogs. This is a cost saving measure which enables to keep our prices low.  


How soon will my order ship?
In stock items ship same day if ordered by 4:00 pm EST. Product from our expanded product line generally ships within 24 to 48 hours. Items in our expanded line will be noted as such on-line.

Can I expedite my shipping?
We will be happy to quote expedited service available through our shipping partners. If expediting is not requested, your order will ship ground service except for items that must ship via truck. If an item must ship via truck line, a member of our customer service team will discuss with you the services and charges that are available with a common carrier delivery. A written quote detailing the services and charges you have approved will be sent to you for final approval prior to shipment  Charges for services such as inside delivery, residential address, lift-gate and more will be noted in our quote for your authorization.

Shipping charges?
Our shipping rates are low due to our huge shipping volume, and through negotiation with our shipping partners.  As a result, we are able to pass the savings along to you!

Can I use my shipping partner?
Absolutely!  Simply indicate your shipper, shipper number, and shipping method desired in the notes section of the shipping checkout page.

What are my payment options?
We accept Visa, MasterCard, American Express, and Discover.

You sent me the wrong item; what now?
Though highly unusual, should this occur contact us via phone at (866) 470-6139, or email us at info@lowpricefixtures.com. We will send out a replacement and make arrangemensts to pick up the product at our expense. Full credit will be issued upon receipt of product at our warehouse.

What is your return policy for product I ordered incorrectly?
We will happily credit you for unused, non-damaged product received at our warehouse within 30 days of the ship date, less a 25% restocking fee. However, we regret that no items will be accepted for credit unless we have been notified of the return in advance. Please call contact us to get authorization for your return. We will provide you with a return authorization number that must be noted on any boxes and shipping documents received at our warehouse. Returns without prior authorization, unfortunately cannot be processed. Return shipping for product is at your expense. items MAY be accepted if returned beyond 30 days from shipment if authorized by Low Price Fixtures, and will be subject to a 30% restocking charge.

What if my order is damaged?
Please contact a customer care team member at (866) 470-6139 and we will immediately ship a replacement and indicate what needs to be done with the damaged item(s). In all instances however, we ask that you keep the item available for inspection by the shipping company for a minimum of two weeks (do not discard until advised to do so by Low Price Fixtures). Inspection is at the shipper's discretion and we will advise you appropriately.

Is there a minimum order?
No, but all orders less than $50.00 will be subject to a $15.00 minimum charge.

How do I know if an item is in stock?
Though unusual, our standard products can be out of stock on occasion. If this is the case, you will be contacted by a customer care team member. The team member will advise as to the estimated availability date and you can direct us as to how you would like to proceed.

How much is shipping?
Your shipping cost is provided at time of checkout, with the exception of truck shipments and shipments on your third party shipping account.  Should the total weight of your order exceed 150 pounds, a customer care team member will provide you with a shipping quote for your approval prior to shipping.


STILL HAVE QUESTIONS? CONTACT A CUSTOMER CARE TEAM MEMBER AT (866) 470-6139, OR EMAIL US AT info@lowpricefixtures.com.

WE APPRECIATE YOUR BUSINESS!